Reply To: Can you tell how customer service performance affects account health?

    Satoru
    Beginner
    JP
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    In simple terms if you and your product aren’t up to the expectation of the customer, they will eventually get back to you with a negative feedback, or they can even claim you (if you’re not answering or refunding when needed mostly for FBM), these factor will have a affect on your ODR, which ultimately affects your account health.