Reply To: Can you tell how customer service performance affects account health?

    melissaablunt
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    US
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    Simply put, if you and your product don’t meet the expectations of the customer, they will eventually leave you a bad review or even sue you (if you don’t respond or issue a refund promptly, mostly for FBM). These factors will have an impact on your ODR, which in turn has an impact on the health of your account.