Can I send a replacement to a customer without amazon channel?

This topic has 2 replies, 6 voices, and was last updated 2 months, 1 week ago by Sylvester.

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- January 10, 2023 at 4:08 am
Jacob Craig
Enhanced
Can I send a replacement to a customer without amazon channel? Like if I have my own physical store in the country also/?

This topic was modified 2 months, 2 weeks ago by Jacob Craig.

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- - January 10, 2023 at 8:11 am
  Sam
  Beginner
  
  Hi Jacob, It is never a good idea to send a replacement item because Amazon is not set up to handle it and the replacement cannot be acknowledged.
- - January 13, 2023 at 9:58 am
  Emily Dar
  Beginner
  
  No, you cannot do without an amazon channel.
- - January 16, 2023 at 10:47 am
  Jason
  Beginner
  
  If you send the replacement without Amazon channel so it would not be noted into Amazon record and buyer can again apply for the replacment on Amazon. So, best option would be to send replacement by using Amazon.
- - January 17, 2023 at 1:19 pm
  Hannah hazel
  Beginner
  
  Without the Amazon channel, the replacement will not be noted in the Amazon record, so the buyer will have to reapply for the replacement. Amazon is the best option for sending a replacement.
- - January 18, 2023 at 2:34 pm
  Sylvester
  Enhanced
  
  Amazon is not set up to handle replacements and the replacement cannot be acknowledged, so it is never a good idea to send one.

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