- This topic has 3 replies, 12 voices, and was last updated 3 months, 2 weeks ago by
Emma.
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My Product’s NCX rate is high, is there any way to reduce NCX rate??
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The recommended way is to check your customers’ reviews on your products and work on negative reviews to deliver the customers’ best quality of your products.
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The instant but risky solution to this problem is that you can simply increase your sales, however, there could be more negative reviews/NCX rate, another one is getting positive/5 star reviews, and lastly, the long method is to get better product quality or instruction on listing.
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If you want to reduce your NCX rate you have to work on the sales through the PPC and organically and also you have to check the reason for NCX for next shipment and you can improve it for future.
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Yes if you want to reduce the NCX rate so you want to focus on increasing the numbers of orders. More orders increase is affect on decreasing the NCX rate.
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You can reduce the NCX rate, go and check the negative review of why customers post negative reviews on your listing and try to solve the issue as soon as possible. The second way is that try to get positive reviews on your listing by giveaways.
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Uriah, try to increase the sales of the product which have high NCX rate. It will help you to decrease the negative customer rate of the product but keep in mind that if you get more returns it will increase you NCX rate too.
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You can reduce the NCX rate by checking the negative reviews and trying to resolve the issue as soon as possible. In addition, you can try to get positive reviews on your listing by giving away items.
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More orders increase is affect on decreasing the NCX rate. try to increase the sales of the product which have high NCX rate, In addition, you can try to get positive reviews on your listing by giving away items.
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In order to reduce your NCX and improve your NCX rate, read your customers’ reviews, offer the highest quality products, add value to your products in response to consumer demand, and try to get positive reviews on your listing.
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To reduce NCX, go to your listing and check why customers leave negative reviews and try to resolve the problem as soon as possible. A second way is to offer giveaways to get positive reviews on your listing.
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It is advised that you read the product reviews left by customers and address any complaints in order to give them the highest quality products possible.
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If you want to reduce your listing’s NCX rate, go to voice of the customer tab from your seller central and see listing that have high NCX rate and check what’s the reason behind this experience then create a plan according if customers saying about your listing then work on your listing and if it is related to your product quality then improve quality in next shipment to avoid negative customer experience in future.
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