How to Deal with Negative Customer Experience (NCX) Rate

If you have got the negative NCX rate you have to search first the Order ID for that customer after reaching to the order ID from there you can see when you open the order ID here is option for contact with customer so now you can deal with that buyer about his issue with the product.

You can solve this problem by simply contacting to the buyer. First of all check the nature of issue then find the buyer id and open the order detail after that click on the customers name to contact with the buyer. In this way you can contact with the buyer to deal with the issue about the product.

Your NCX can only be increased by increasing your order velocity. Try to improve your product for the reason you have received NCX and your order ratio will increase your negative NCX percentage decrease.

If you have a negative NCX rate for a customer, you need to find their Order ID. The Order ID contains an option to contact that customer. As a result, you can help that customer to resolve his issue regarding this product or offer him a refund or replacement.

First, you have to find the root cause of your defective order. Your NCX must be expanded by expanding your order speed. Attempt to work on your item for the explanation you have gotten NCX and your order proportion will expand your negative NCX rate decline.

If you have a high NCX rate then first you have to find out the problem that customers are facing bad experience and then try to solve it ASAP.

If your NCX rate is high, you must first identify the issue that is causing your consumers to have a negative experience before attempting to address it as soon as possible.

If your NCX rate is high, you must first identify the issue that is causing your consumers to have a negative experience before you can try to solve it.

if your NCX rate is higher then you need to see the reasons due to which customers are complaining about your product, try to resolve that issue and then try to improve the orders by offering promotions or high discounts, if your orders are increased then surely your NCX percentage will decrease and your listing status will be changed from very poor.